Frequently Asked Questions

Vehium is a smart garage management platform — a complete operating system for modern auto workshops. It helps you manage clients, vehicles, service orders, invoicing, employee roles, MOT tracking, service reminders, vehicle photos, and analytics from one unified platform available on web, desktop, and mobile.

Vehium is designed for auto workshop owners, service managers, and mechanics who want to digitize and streamline their operations. Whether you run a single garage or multiple locations, Vehium scales with your business.

All vehicle types are first-class citizens — every vehicle keeps its own full service history, photos, and notes regardless of type. One client can have unlimited vehicles.

Absolutely. Every new account starts with a 7-day free trial — no credit card required. You get full access to every feature in the Standard plan so you can experience the complete platform before committing.

Three steps and you're live:

• Set up your workshop — add clients, vehicles, work hours, branding, team and permissions.
• Run your operations — assign jobs, track services, invoice customers; mechanics see what they need, when they need it.
• Grow with insights — track revenue, turnaround times, and customer engagement; scale to multiple locations effortlessly.

Most workshops are operational within a single afternoon.

Vehium runs everywhere. We offer a web dashboard, a Windows desktop app (via Electron), and native mobile apps for both iOS and Android. Your data stays perfectly synchronized across every device in real time.

Yes. Every workshop on Vehium comes with a free customer-facing app. Your clients can:

• Track service status in real time.
• View and download invoices as PDFs.
• Browse their full vehicle history with photos.
• See upcoming service and MOT dates.
• Find your workshop location, contact details, and work hours.

You can find the Vehium Customer app on the App Store and on Google Play. Search for “Vehium Customer” or use the download links on our home page.

Yes — in real time. Update a service order on the desktop and your mechanic sees it instantly on the iOS app. There is one source of truth and every device reflects it within seconds.

Yes. Upload photos for every vehicle (condition shots, plate, damage records) and for every service (before/after, parts replaced, fault evidence). Customers see them inside their own app, and your team sees them across web, desktop, and mobile.

Build services in seconds. Pick from pre-made templates, add custom items, or tap ready-made cards to add parts and labour in one click. Assign mechanics, track every step, and add notes and photos as the job progresses.

Yes. Vehium has built-in roles for Admin, Manager, and Worker. You decide who can view, edit, invoice, or configure across every module. Tax rates, branding, service categories, and notification settings are all role-aware.

Yes. Add your logo, favicon, gallery photos, business description, and work hours from Workshop Settings. Branded details flow into your invoices and your public discoverability listing inside the customer app.

Instantly. Search any client or licence plate from anywhere in the platform — results appear as you type and link directly to the full vehicle profile and history.

Vehium tracks every vehicle's next service date and reaches customers automatically. Push notifications and email reminders go out at:

• 30 days before the service is due.
• 7 days before.
• The final day.
• Once the service is overdue.

No excuses, no missed bookings — more vehicles back in the bay, less chasing on the phone.

You log every MOT against the vehicle:

• Status — scheduled, pass, fail, or advisory.
• Tester name.
• Test centre location.
• Expiry date.
• Free-form notes.

Customers see it in their app, you see it on the dashboard, and expiry reminders fire automatically.

The default schedule (30 / 7 / 1 / overdue) covers most workshops out of the box, and the email and push templates adapt automatically to the customer's selected language. Custom schedules and white-label templates are on the roadmap — tell us what you need.

Auto-generate PDF invoices from any service order. VAT is calculated automatically based on your configured tax rates, and your branding (logo, business details) is applied to every invoice.

Yes. Mark each invoice as paid, partially paid, or pending. Outstanding balances are clearly visible on the dashboard so nothing slips through the cracks.

Yes. Customers view and download their invoices straight from the customer app — no email back-and-forth needed.

At a glance you'll see:

• Total revenue over any date range.
• Completed jobs count and trend.
• Average turnaround time per service.
• Mechanic workload distribution.

Filter by date range and export the data when you need it. Built into every account, no add-on required.

Vehium Standard is €19.99 per month. One plan, everything included — no hidden fees and no per-seat pricing.

Everything you need to run a workshop professionally:

• Unlimited clients & vehicles.
• Service orders & inspections.
• PDF invoicing with VAT.
• Employee roles & permissions.
• Analytics & reports.
• Cross-platform access (Web, Desktop, Mobile).
• All 8 languages.
• The free customer app.
• Service reminders, MOT tracking, push & email notifications.
• 7-day free trial.

Yes — €0 forever for your customers. They get the full Vehium experience (real-time updates, vehicle history, invoice access, workshop discovery, push notifications) at no cost. It is included with your Standard subscription.

Yes — our Exclusive package includes everything in Standard plus:

• Custom integrations.
• White-label customer app.
• API access.
• Dedicated support.
• On-premise deployment.

Pricing is bespoke. Contact us to discuss.

Vehium runs on high-availability cloud infrastructure with:

• Automatic failover — if a node goes down, traffic re-routes without you noticing.
• Real-time database replication — your data is mirrored continuously, not nightly.
• Daily automated cloud backups — encrypted at rest, restorable on request.
• Multi-tenant isolation — every workshop's data is logically separated.
• SSL/TLS encryption on every connection.

Auto-failover handles it. Vehium runs across multiple availability zones — if one node fails, traffic is re-routed to a healthy node automatically. Your workshop keeps running.

Daily automated cloud backups are included on every plan. Backups are encrypted at rest, retained, and restorable on request — your data is never a single point of failure.

From one workshop to a hundred, Vehium scales with you. The platform is multi-tenant by design, runs across multiple regions (EU / US / Asia), and the team is happy to help you migrate or onboard additional locations.

Vehium supports 8 languages: English, Greek, German, Italian, French, Spanish, Russian, and Bulgarian. Both the workshop management platform and the customer app are fully localised, including invoices.

Security is fundamental to Vehium. We use cloud-native infrastructure with full multi-tenant data isolation, JWT authentication with refresh tokens, encrypted SSL/TLS connections, and automated daily backups. Read the full details in our Privacy Policy.

Yes. While Vehium is designed as a cloud-first SaaS, on-premise deployment is available through our Exclusive package for enterprises with specific compliance or data residency requirements. Contact us to discuss your needs.

Yes — API access is included with the Exclusive package, alongside custom integrations and dedicated support. Get in touch if you'd like to integrate Vehium with your existing tools.